Are you and your cleaners insured?
YES, we are fully insured.
What areas do you cover?
We cover all London areas within M25 and up to 10 miles radius. If your property is farther than that, there will be an additional trip charge.
How and when do I pay?
Payments are due after job completion. Cash, checks or bank transfers are acceptable.
Is there a minimum amount I have to pay?
There is minimum charge of 50 pounds per visit for carpet and upholstery cleaning and 84 pounds for one-off cleaning.
Are prices inclusive of VAT?
All prices are inclusive of VAT.
Do I need to pay the congestion charge or any other fee?
Congestion charge and parking charge are not included in our prices.
Do you bring your own cleaning materials?
We provide all necessary cleaning products and equipment.
What stains can you remove from carpet?
We use the best cleaning detergents and professional carpet and upholstery steam cleaning machines which are designed to remove red wine, pet urine and odour, blood, mud, coffee, baby oil, make up, candle wax, water based paint, vomit, butter, candle wax, chocolate, cough syrup, food, juice, grease, ice cream, jam, ketchup, lipstick, mildew, oils, rust, shoe polish, tar and many others.
Do you move furniture when cleaning carpet?
We can move furniture on request if it is not too heavy.
How long is the drying process of carpets?
Drying time depends on the type of the carpet. In general, it takes about 4-6 hours. However, you can use the room straight away as you will be supplied with free plastic overshoes.
What if I need to change my cleaning appointment?
That is not a problem as long as you contact us in advance.
What if I need to cancel my booking?
If you give us sufficient notice, it is not a problem to cancel an appointment. However, if you cancel the booked service on the day of cleaning, there will be a cancellation fee of 50 pounds.
Do I have to be at home during the cleaning?
No, you do not have to be at home. However, someone needs to let the cleaners in or you need to provide a key for your property. You have to be at the property at the end of the cleaning in order to inspect the quality of cleaning and make the payment.
What if something is damaged when my home is being cleaned?
If our cleaners break or damage something during cleaning, we will make every effort to have the item repaired or replaced.
What if I am not completely satisfied with your cleaning?
If you are not entirely happy with the quality of the cleaning, we will come back and re-clean the disputed areas free of charge